This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized retailer from which you purchased the product. Ashley may require you to provide proof of the quality of the foundation used with your mattress.
If necessary, the retailer will contact Ashley to establish service. If the problem can be easily corrected, Ashley will authorize the retailer to make those repairs. Ashley reserves the right to require that defective parts be returned upon request.
Ashley is not responsible for scheduling or the cost of transporting the product from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If the retailer you purchased from has closed and you need service, contact Ashley in writing or call our Customer Service number for instructions.
The power foundation has many moving parts. Caution must be used in operation. Children should not be allowed to play on or operate the power foundation. Always leave the power foundation in the flat position and keep hands, fingers and body parts away from the mechanism. Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, the Ashley mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.
Dispose of all plastic packaging as soon as possible. Do carry your mattress flat on its side. Do keep your bedding clean. We suggest using a mattress pad or mattress protector, especially if children use the bed. Do replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress. Do use an appropriate frame and center support for queen- and king-size sets.
Using the right support frame will ensure that your warranty remains in effect. Do allow your memory foam mattress to warm to room temperature. The memory foam is temperature sensitive and will soften when it is warm The covers on some Ashley mattress models are removable for washing if it is absolutely necessary. We recommend a cold temperature setting for machine washing and a cool setting for machine drying; air drying is recommended. This mattress is manufactured as required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.
It was not built for that kind of weight concentration or abuse. Protect it from water or other liquids. This label serves as a means of identification to establish your right to the Limited Warranty.
These chemicals will damage some of the construction materials and will void the Limited Warranty. Skip to Main Content. Shop Black Friday's 12 Top Deals!
Shop Now. Shop All Deals! Your Closest Homestore. Search Catalog Start typing, then use the up and down arrows to select an option from the list Search. Stores Log In. Delivery Tracking. Room Builder. Log In. Account Help Delivery Tracking. Ashley Baby and Kids Home. A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. Ashley Furniture Industries, Inc.
Lifetime means the normal useful life of the product. After one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
The metal spring systems are sinuous, wire seat springs, and, where applicable, back springs, and are secured by heavy gauge tie wires clipped at all intersections. After one year from the date of purchase, the spring warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
After one year from the date of purchase, the recliner mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
This service provides the highest level of assembly, inspection and after-purchase service. Sit back and relax. We will take care of everything. Installation of glides, hardware, mechanisms, shelf pins, and cords. Standard installation in the home including mirrors, headboards, hutches, shelving, etc. Drop off- We place all furniture inside the first dry room of your home, apartment or condo or in your garage. Not included - Placement of furniture into specific rooms of your home, condo, or apartment, delivery outside of our local trading area, unpacking or unwrapping furniture, removal of packing materials, and any necessary assembly.
In-home service is available on doorstep delivered merchandise when purchased with a protection plan. Merchandise purchases must be paid in full or finance arrangements accepted at the time of the original sale. No delivery date or pick-up date will be set without full payment. You will be notified once your merchandise arrives from the manufacturer to select your delivery day. Only a delivery day may be selected, and it is not possible to arrange for a specific delivery time.
Your delivery or pick up must be completed within ten 10 days of arrival at our distribution center. Items purchased from the Morris Back Room must be picked up within 7 days of purchase.
Customers must confirm that someone 18 years or older will be available to accept delivery during the time frame referenced via text, email or phone call. Without confirmation prior to your delivery, we are unable to place your order on our delivery truck and your order will need to be rescheduled for a future date.
One 1 day prior to your delivery, you will receive a time frame via text, email, or phone call with the estimated four 4 hour start time for your delivery. Our delivery team will give you a minute call-ahead to let you know the expected time of arrival. If no one is home to receive your scheduled delivery, the original delivery fee will be forfeited, and a new delivery fee will be charged. Please provide a hour notice of any changes to your scheduled delivery date. Customers are responsible for all measurements of doors, elevators and stairways.
Should your piece not fit, delivery fees are non-refundable. Please have your room and space ready, making sure all pathways are clear and removing all breakable items in the delivery path. Please secure family pets for the safety of our delivery teams and your pets. Our delivery team will place entry mats and blankets on the floor in your entry area during inclement weather to protect your floors. To ensure the safety of our drivers, snow or other pedestrian obstacles must be removed by you before our drivers can accomplish delivery.
If a mattress was purchased, we will remove your old mattress on a one-for-one basis. Limit one mattress and foundation for each mattress set purchased. We reserve the right to refuse removal of soiled or stained mattresses or that show evidence of possible insect infestation. Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes. Difficult or unsafe deliveries such as window entry will not be done by our delivery drivers.
Hoists and balcony deliveries will not be attempted under any circumstances. Deliveries above the third floor without access to an elevator are subject to a delivery surcharge fee that must be paid at the time of purchase.
Deliveries require a responsible adult, age 18 or older, to be present to accept and inspect the merchandise at the time of delivery. Delivery damage to your home and property must be reported at the time of delivery to the Customer Care Department. Damage to your merchandise must be reported within 3 days of delivery or product will qualify for service and repair only.
We are proud to offer quality products with great value to our customers. All furniture is thoroughly inspected in our preparation and delivery process to ensure quality.
In the rare occurrence that an item arrives damaged on delivery or has a manufacturer defect, please notify the delivery team before they leave your home or call Customer Care at the number listed below. Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians.
Reselections, returns, and exchanges of damaged merchandise will not be made after items are accepted unless authorized by our Customer Care Team. Regular stock items shipped directly to your home from our vendors are eligible for reselection or return by contacting our Customer Care Team by phone within three 3 days of receipt in your home.
All direct ship items must be shipped back within 7 days of receipt as directed by our customer care team. All reselections and returns of direct ship items are subject to all policies above.
Custom special order items are not eligible for cancelation, reselection, exchange or return. Furniture and mattresses may be picked up at the corporate distribution center or at the regional pick-up centers.
Only showroom floor samples may be picked up directly at a showroom. Customer pick-up items come packaged and boxed and are often times not assembled. Customer pick-up items do not receive in-home warranty coverage except when purchased with a protection plan and those items will need to be returned to the corporate distribution center or regional pick-up center for warranty coverage.
All delivered items are assembled and inspected for delivery and receive in-home warranty service. When Protection Plan Coverage is purchased for pick-up items, those items are eligible for in home service. We require proper identification e. The identification must match the name on the sales order. If someone else is picking up the merchandise for you, notify us of the name of the person in advance. We will require proper identification of that person.
Any special requests must be arranged at the time you are setting up your pickup. Merchandise must be picked up within seven 7 days of the original order or within seven 7 days after the product has arrived at the corporate distribution center or regional pick-up center.
Customers are responsible for inspecting all merchandise prior to loading and will be asked to acknowledge receipt of merchandise in satisfactory condition upon inspection at our pick-up center. Since many items available for pick up are factory packed and sealed, there may be imperfections that will lead to disappointment if not inspected prior to leaving our pick-up center. Due to insurance liability, we are not able to assist in the loading unless a liability release is signed by the customer accepting full responsibility.
We do not provide assembly or disassembly of your merchandise during pick up. You are responsible to bring your own padding and rope.
Morris Furniture Company is not responsible for any damage to merchandise during the customer loading or transportation process. Buyer accepts full responsibility for securing merchandise in or to their vehicles. We do not recommend transporting furniture or mattresses in the back of any open trailer or flatbed truck, on top of any vehicle or vehicle rack. For warranty repair service on items picked up from our pick-up center, customers are responsible to return the item to our corporate distribution center or a regional pick-up center for repair.
Items cannot be returned to a showroom for service. In the rare occurrence that an item is determined to have a manufacturer defect after pick up and the product is in your possession, please notify the Customer Care Department at the numbers listed below.
A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers.
Ashley Furniture Industries, Inc. Lifetime means the normal useful life of the product. After one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. The metal spring systems are sinuous, wire seat springs, and, where applicable, back springs, and are secured by heavy gauge tie wires clipped at all intersections.
After one year from the date of purchase, the spring warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. After one year from the date of purchase, the recliner mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. After one year from the date of purchase, the sleeper mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of purchase, Ashley Furniture Industries, Inc. This warranty begins on the date of purchase. During the first year, the mattress will be repaired or replaced at no cost to the original retail purchaser.
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